Effective Date: May 31, 2025 , At Let It Flow, we are deeply committed to protecting your privacy, maintaining the confidentiality of your personal information, and ensuring transparent service practices. This Privacy Policy outlines how we collect, use, store, and protect your information when you engage with our counselling services, whether in person or online. It also includes important information regarding appointment scheduling, cancellations, and applicable policies to ensure clarity and mutual respect in our therapeutic work.
1. Information We Collect
We collect certain personal information to provide you with effective, confidential services,
including:
● Personal Identification Information: Name, date of birth, gender, contact details
(phone number, email address, postal address).
● Health and Sensitive Information: Details related to your mental health, medical
history, lifestyle, and any other sensitive personal data necessary for assessment or
therapy.
● Payment Information: Payment details for billing purposes (processed securely through
third-party payment gateways).
● Communication Records: Notes from sessions, emails, messages, and other
correspondence.
2. How We Collect Your Information
We collect personal information:
● Directly from you via intake forms, consent forms, email, telephone, or during counselling
sessions.
3. Purpose of Collecting Your Information
Your information is collected and used for the following purposes:
● To provide you with personalised mental health and counselling services.
● To schedule and manage your appointments efficiently.
● To communicate important information about your sessions or any service changes.
● To process payments and maintain financial records.
● To comply with legal, ethical, and professional obligations.
● To improve our services and client experience.
4. How We Protect Your Information
We take your privacy seriously and employ reasonable security measures, including
● Storing all physical records in secure, locked cabinets.
● Encrypting electronic records and securing digital files with passwords and firewalls.
● Limiting access to your information strictly to authorised personnel involved in your care.
● Regularly reviewing our security practices and updating them as needed.
5. Data Retention
We retain your personal and health information only as long as necessary for the purpose it was
collected or as required by law or professional guidelines (up to 7 years). After this period, your
information will be securely destroyed or anonymised
6. Sharing Your Information
● We do not sell or rent your personal data to third parties.
●We may share your information with trusted third-party service providers (e.g., payment
processors, IT services) who help us run our practice—only to the extent necessary and
under strict confidentiality agreements.
● We will not share your information without your explicit consent, except where required
by law (e.g., court orders, mandatory reporting).
7. Your Rights
You have the right to:
● Access and receive a copy of the personal information we hold.
● Request a correction or update of inaccurate or incomplete information.
● Withdraw your consent to use your personal data (note: this may affect the provision of
our services).
● Request the deletion of your personal data, subject to legal or professional obligations.
● Ask questions or raise concerns about your privacy or data security.
To exercise these rights, please contact us at:
Email: Info@letitflow.in
Phone: +91 9999634935, +61 477771582
8. Consent
By engaging with Let It Flow, you acknowledge that you have read, understood, and agreed to
this Privacy Policy. You consent to the collection, use, and storage of your personal information
as described here.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in laws, regulations, or
our practices. Any changes will be communicated to you and updated on our website or
communicated directly.
10. Appointment Cancellation Policy
At Let It Flow, we understand that circumstances can change, and you may need
to reschedule or cancel your session. To ensure that we can continue providing
timely support to all clients, the following policy applies:
● Notice Period: Please provide at least 48 hours’ notice if you need to
cancel or reschedule an appointment.
● How to Cancel/Reschedule: Cancellations or rescheduling can be made
via email at info@letitflow.in
or
by phone at +91 9999634935 / +61
477771582.
● Late Cancellations / Missed Appointments: Sessions cancelled with less
than 48 hours’ notice, or missed without prior notice, may incur a
cancellation fee equivalent to the session rate.
● Exceptional Circumstances: We understand that emergencies happen. If
you experience an urgent or unforeseen situation, please reach out as
soon as possible to discuss alternative arrangements.
This policy helps us maintain a consistent schedule and ensures that all clients
have access to the support they need.
11. Contact Us
If you have any questions, concerns, or feedback regarding this Privacy Policy or how your data is handled, please contact:
Ms Rhea Singh
Founder & Director – Let It Flow
Accredited Mental Health Practitioner
Specialist Family Violence Counsellor | Trauma-Informed Psychotherapist
Certified Neurolinguistic Practitioner & Coach
BA (Hons) Psychology, India | MSW, Australia
info@letitflow.in
+91 9999634945 | +61 477771582
Thank you for trusting Let It Flow with your mental health and well-being. Your privacy is
our priority.